Karen Quintos

Biography for Karen Quintos

Portrait of Karen Quintos.

Executive Vice President & Chief Customer Officer (retired), Dell
Board Member, Penn State Smeal College of Business Board of Visitors

Karen Quintos ’85 retired as Dell’s Chief Customer Officer (CCO), leading a global organization devoted to customer advocacy. Under Karen’s leadership, the CCO organization defines and develops Dell’s customer experience strategy and programs, with the goals of maximizing customer satisfaction, acquisition, retention and profitability.

Karen is also responsible for Dell’s strategy and programs for Diversity & Inclusion and Corporate Social Responsibility — business imperatives she is passionate about and that matter to our customers and team members around the world.

Previously at Dell, Karen served as senior vice president and Chief Marketing Officer; vice president of Public Sector Marketing and North America Commercial; and she also held executive roles in services, support and supply chain management.

Karen joined Dell in 2000 from Citigroup, where she was vice president of Global Operations and Technology. She spent 12 years with Merck in marketing, operations and supply chain leadership positions.

Karen earned a master’s degree in marketing and international business from New York University, and a Bachelor of Science in supply chain management from Pennsylvania State University.

Karen is on the board of Lennox International and Susan G. Komen for the Cure, and she is founder and executive sponsor of Dell's employee resource group dedicated to women. She is also on the board Cummins International and Penn State's Smeal College of Business, and a 2014 recipient of its highest honor, the Distinguished Alumni Award.

Karen was listed among the most influential CMOs in the world by Forbes, and named 'Mother of the Year' by Working Mother magazine in 2012.  She resides in Austin, Texas, with her husband and three children.