Karen Quintos

Biography for Karen Quintos

Portrait of Karen Quintos.

Executive Vice President & Chief Customer Officer (Retired), Dell
Board Member, Penn State Smeal College of Business Board of Visitors

Karen Quintos ’85 served as the Executive Vice President and Chief Customer Officer (CCO) of Dell Technologies Inc., a global technology leader, from 2016 to 2020. Ms. Quintos was responsible for Dell’s customer experience, ESG (including Diversity), and customer data strategy and programs.

Previously at Dell, Ms. Quintos served as Senior Vice President and Chief Marketing Officer from 2010 to 2016 and Vice President of Public Sector Marketing and North America Commercial from 2008 to 2010. She also held executive roles in services, support, and supply chain management.

Ms. Quintos joined Dell from Citigroup, where she was Vice President of Global Operations and Technology. She also held a variety of marketing, operations, planning, and supply chain management roles at Merck & Co.

Ms. Quintos earned a master’s degree in marketing and international business from New York University, and a Bachelor of Science in supply chain management from Pennsylvania State University.

Ms. Quintos also serves as Chair of the Board of Visitors of Pennsylvania State University Smeal’s College of Business and was the 2014 recipient of the Penn State Distinguished Alumni award, and the 2010 Alumni Fellow award.  She was 2012 Mother of the Year by Working Mothers Magazine, 2014 Forbes 50 Most Influential CMO’s, and Top 50 Most Powerful Women in Technology. 

Ms. Quintos is on the board of directors of Lennox International, a leading HVAC firm, and Cummins Inc., a global power and engine technology leader.  She also sits on the boards of The National Center for Missing and Exploited Children and TGEN (Translational Genomics Research). 

Ms. Quintos contributes a broad knowledge of marketing and brand, communications, ESG, operations, and supply chain management in her services as director and board member.  She resides in Austin, Texas, with her husband Tony and 3 children.