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Processes and Tools for Supply Chain Success

This executive program from Penn State, #1 in supply chain education, uses the Supply-Chain Operations Reference (SCOR) Model as the thread to teach tools and techniques to define, analyze, and implement improvements for each major function within the supply chain.

A joint venture with Smeal College of Business' Center for Supply Chain Research. Cosponsored by the Council of Supply Chain Management Professionals.

Enhance Your Competencies with a Supply Chain Certificate!

Program Objectives

Through the lens of the SCOR (Supply-Chain Operations Reference) Model, participants learn tools, techniques, and approaches to define, analyze, and implement improvements for major functions and process areas within the supply chain. Topics include:

  • Supply chain management and SCOR Model perspective
  • Planning and demand-driven processes for supply chain success
  • Design and simulation of global supply chains
  • Strategic global sourcing & landed cost models
  • Reverse auctions for industrial procurement
  • Closed-loop supply chains
  • Warehousing and distribution processes and tools
  • Improving transportation and carrier performance
  • Optimization tools for bidding success
  • Senior supply chain executive perspective on implementation, technology and leadership

Who Should Attend

This program is for managers and executives who have a need to better understand and use state-of-the-art concepts, processes, and tools to help improve and better manage their organizations’ supply chains and key process areas.  From a total supply chain perspective, this program should be of great value to representatives from public and private organizations who consider their supply chains to be a key to overall organizational success.  Also, this course should be an excellent source of information and perspectives for other managers and executives who work in areas such as finance, information systems, manufacturing, and marketing – as well as those who manage key external resources that are considered essential to the success of any supply chain (e.g., transportation, warehousing, 3PL/4PL, information technology, etc.). This is a required course for those pursuing a Certificate in Supply Chain Management.

Program Benefits

Process and Tools for Supply Chain Success will improve your ability to:

  • Understand the expectations of global supply chains and how to leverage appropriate tools and technologies to achieve supply chain success
  • Recognize the benefits that can result from demand-driven supply chains and those that successfully align sales and operations strategies
  • Implement appropriate supply chain processes and tools to better manage the flows of products and information, and to enhance supply chain effectiveness and financial results
  • Align supply chain practices and priorities with overall organizational goals and objectives
  • Increase the spread and precision of delivery of needed materials, and also to identify and realize overall supply chain improvements
  • Understand the imperative for leadership, and for strategies and techniques for successful implementation
This program awards 2.4 CEUs. Penn State Continuing Education Units (CEUs) are available based on a standard of one unit per ten hours of classroom instruction. Upon completion of this program, each participant will be awarded a certificate for three (2.4) Penn State CEUs earned.

Program Content

Processes and Tools for Supply Chain Success incorporates the standard supply chain processes of PLAN, SOURCE, MAKE, DELIVER, and RETURN – also known as the SCOR Model – to introduce important technologies and methods that drive performance improvement at each action point.

Tools for the PLAN process

  • Modeling and designing global supply chain networks
  • Advanced supply chain planning tools (APO, APS, Inventory Optimization)
  • Collaborative Planning, Forecasting, and Replenishment (CPFR)
  • Public/private sector comparisons

Tools for the SOURCE process

  • Supplier relationship management and strategic procurement
  • Reverse auctions as a strategy to improved purchasing and procurement
  • Landed cost models and global supply trade management

Tools for the MAKE process

  • Aligning and coordinating manufacturing and distribution with other key supply chain processes
  • Evolving processes and tools that position enhance manufacturing as a key element of the overall supply chain process

Tools for the DELIVER process

  • Warehouse management systems
  • Transportation management systems
  • Effective use of outsourced logistics services
  • Tools and techniques for managing and getting better results from providers of logistics services

Tools for the RETURN process

  • Closed-loop supply chains
  • Managing the return process for improved sustainability

Challenges of tool implementation -- putting theory into practice

  • Application workshops
  • Real-world cases in process operation
  • Supply chain design and simulation
  • Managing "big data" in the supply chain
  • Corporate presentations of benchmark practices

“I thoroughly enjoyed this class. Great mix of academia and real life examples; great class participation and great instructors. I found this course to be very relevant to my current job activities.”
--Cindy Ambrose, Project Manager, Logistics, The Hershey Company

"Overall, this is an outstanding executive program.  The best I have attended. I will come back for another program."
--Gerardo Sepulveda, Chief, Sustainment Branch, US Southern Command

Faculty Leaders

This program is taught by top faculty leaders from Penn State, as well as supply chain professionals. Each instructor has an extensive background in research and consulting, and in educating executives. Each brings to the classroom best-practice tools and implementation processes for achieving world-class results.

Faculty Director

Dr. John Langley, Clinical Professor of Supply Chain Management, and Director of Development for the Center for Supply Chain Research
Listen to Dr. Langley's interview by SCDigest on supply chain best practices and key recommendations for the future.

Faculty Leaders from The Smeal College of Business

Dr. Daniel Guide, Professor of Operations & Supply Chain Management, and Charles and Lillian Binder Faculty Fellow

Dr. Terry Harrison, Professor of Supply Chain and Information Systems, and Earl P. Strong Executive Education Professor in Business

Dr. Anthony Kwasnica, Associate Professor of Business Economics

Dr. Robert Novack, Associate Professor of Supply Chain Management

Faculty Leaders from Business and Industry

Mr. Michael Gray, Supply Chain Evangelist, Formerly with Dell

Mr. Darren Maynard, Strategy Consultant, DPM Consulting

Mr. John Metzger, Principal, Supply Chain & Technology Transformation


The program fee of $3,750 includes all instructional materials, private room accommodations, meals, break service, and access to recreational facilities. Association member pricing applies:
$3,650 for CSCMP members
$3,250 for CSCR corporate sponsors

Related Programs

There is no prerequisite for attending any of these programs. An Executive Programs representative will be happy to help you select the appropriate program for your current level of responsibility.

This program is cosponsored by the Council of Supply Chain Management Professionals.

Program Dates
May 13 - 15
Executive Education Center, University Park Campus
October 14 - 16
Executive Education Center, University Park Campus
Value Creations Teams

We support team participation to maximize the impact of content and drive change within your organization faster and more efficiently. Organizations that send three or more participants will receive significant savings. Teams also have access to the full resources of Penn State during and after the program.