Fulfillment Operations Management
This program offers a primary understanding of end-to-end fulfillment operations within firms, from forecast development thru successful delivery to customers. Basic terminology and underlying processes will be identified and explained, and best practices will be integrated to highlight effective fulfillment management. Quantitative techniques will be introduced to identify the financial or cost implications of fulfillment decisions.
Who Should Attend
This introductory-level program is for anyone who is new to the fulfillment process or experienced managers seeking for new ideas and methods to improve the fulfillment process. Managers and supervisors in retailing, e-tailing, and manufacturing will find opportunities for improvement in what is becoming one of the most critical components of the logistics process in today’s consumer-driven economy. This program is among the options for those pursuing a Professional Certificate in Supply Chain Operations.
Upon completing this program, you will have gained knowledge to:
- Develop forecasts within your firm and with customer partners
- Design strategic fulfillment networks
- Design effective order management processes
- Effectively manage inventory and understand its costs
- Manage the complex processes within distribution centers
- Navigate carrier economics and pricing as well as the legal environment within the carrier industry today
- Use quantitative financial models to identify the cost and service implications of fulfillment decisions
- Implement best practices utilized by other organizations in various industries
This program awards 1.5 CEUs. Penn State Continuing Education Units (CEUs) are available based on a standard of one unit per ten hours of classroom instruction. Upon completion of this program, each participant will be awarded a certificate for 1.5 Penn State CEUs earned.
Value Created for You and Your Company
Fulfillment Operations Management will provide attendees with practical information to better manage fulfillment operations. Content will help better process design and the quantification of cost and service decisions in fulfillment.
Fulfillment’s Role in Supply Chain Planning
- Demand management
- Balancing supply and demand
- Network design
Types of Fulfillment Models
- Customer Relationship Management (CRM)
- Activity-Based Costing
- Order execution
- Measuring the order management process
- Why hold inventory?
- Calculating inventory carrying cost
- Calculating safety stock levels
- Functional approaches to managing inventory
- Classifying inventory
Distribution Center Management
- Roles of the distribution center (DC)
- Strategic distribution decisions
- Distribution trade-offs
- Facility design principles
- Primary DC processes
- Warehouse Management System (WMS)
- Calculating labor and space costs in the DC
- Mode overview/market analysis
- Financial impact of transportation
- Carrier economics/pricing
- Anti-trust laws in transportation
- FOB/INCO terms
- Carrier liability
The program is taught by faculty leaders from Penn State as well as by fulfillment professionals. Each instructor has an extensive background in research, consulting, and educating executives. Each brings to the classroom best-practice tools and implementation processes for achieving world-class results.
Dr. Robert Novack, Associate Professor of Supply Chain Management, Penn State
Mr. Steve Tracey, Senior Associate Director, Center for Supply Chain Research, Penn State
The program fee of $2,500 includes all instructional materials, private room accommodations, meals, break service, and access to recreational facilities. Association member pricing applies:
$2,400 for CSCMP members
$2,000 for CSCR corporate sponsors
Active military personnel, PSU alumni, and teams of three or more attending this program from one company are eligible for a 20% program discount.
Our enrollment coordinator will be happy to hold a seat for you in this program. A reservation does not commit you to the program until you submit the registration form online. Please call 814-865-3435.
- strengthens the understanding of foundational concepts and the contextual knowledge to drive improvements in inventory management.
- Introduction to Supply Chain Analytics a better understanding of the extent to which objectives are being achieved.
- Strategic Procurement and Purchasing develops knowledge of basic principles in purchasing and the drivers that create competitiveness.
- Transportation Operations and Sourcing covers methods to effectively manage transportation operations, source carriers and third party providers to reduce costs and improve service levels.
Programs may be taken in any order over any period of time. An Executive Programs representative will be happy to help you select the appropriate program for your current level of responsibility.