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Fulfillment Operations Management

A joint venture with Smeal College of Business' Center for Supply Chain Research. Cosponsored by the Council of Supply Chain Management Professionals.

Enhance Your Competencies with a Supply Chain Certificate! Learn more.

Program Objectives

This program offers a primary understanding of end-to-end fulfillment operations within firms, from forecast development thru successful delivery to customers.  Basic terminology and underlying processes will be identified and explained, and best practices will be integrated to highlight effective fulfillment management.  Quantitative techniques will be introduced to identify the financial or cost implications of fulfillment decisions.

Who Should Attend

This introductory-level program is for anyone who is new to the fulfillment process or experienced managers seeking for new ideas and methods to improve the fulfillment process.  Managers and supervisors in retailing, e-tailing, and manufacturing will find opportunities for improvement in what is becoming one of the most critical components of the logistics process in today’s consumer-driven economy. This program is among the options for those pursuing a Professional Certificate in Supply Chain Operations.

Program Benefits

Upon completing this program, you will have gained knowledge to:

  • Develop forecasts within your firm and with customer partners
  • Design strategic fulfillment networks
  • Design effective order management processes
  • Effectively manage inventory and understand its costs
  • Manage the complex processes within distribution centers
  • Navigate carrier economics and pricing as well as the legal environment within the carrier industry today
  • Use quantitative financial models to identify the cost and service implications of fulfillment decisions
  • Implement best practices utilized by other organizations in various industries

This program awards 1.5 CEUs. Penn State Continuing Education Units (CEUs) are available based on a standard of one unit per ten hours of classroom instruction. Upon completion of this program, each participant will be awarded a certificate for 1.5 Penn State CEUs earned.

Value Created for You and Your Company

Fulfillment Operations Management will provide attendees with practical information to better manage fulfillment operations.  Content will help better process design and the quantification of cost and service decisions in fulfillment.

Program Content

Fulfillment’s Role in Supply Chain Planning

  • Demand management
  • Balancing supply and demand
  • Network design

Types of Fulfillment Models

Order Management

  • Customer Relationship Management (CRM)
  • Activity-Based Costing
  • Order execution
  • Measuring the order management process

Inventory Management

  • Why hold inventory?
  • Calculating inventory carrying cost
  • Calculating safety stock levels
  • Functional approaches to managing inventory
  • Classifying inventory

Distribution Center Management

  • Roles of the distribution center (DC)
  • Strategic distribution decisions
  • Distribution trade-offs
  • Facility design principles
  • Primary DC processes
  • Warehouse Management System (WMS)
  • Calculating labor and space costs in the DC

Transportation Management

  • Mode overview/market analysis
  • Financial impact of transportation
  • Carrier economics/pricing
  • Anti-trust laws in transportation
  • FOB/INCO terms
  • Carrier liability


The program is taught by faculty leaders from Penn State as well as by fulfillment professionals.  Each instructor has an extensive background in research, consulting, and educating executives.  Each brings to the classroom best-practice tools and implementation processes for achieving world-class results.

Dr. Robert Novack, Associate Professor of Supply Chain Management, Penn State

Mr. Steve Tracey, Senior Associate Director, Center for Supply Chain Research, Penn State


The program fee of $2,500 includes all instructional materials, private room accommodations, meals, break service, and access to recreational facilities. Association member pricing applies:
$2,400 for CSCMP members
$2,000 for CSCR corporate sponsors

Active military personnel, PSU alumni, and teams of three or more attending this program from one company are eligible for a 20% program discount. 


Our enrollment coordinator will be happy to hold a seat for you in this program. A reservation does not commit you to the program until you submit the registration form online. Please call 814-865-3435.

Related Programs

This is a required course for those pursuing a Professional Certificate in Supply Chain Operations. Participants must take two others from the topics below to complete the Certificate:

Programs may be taken in any order over any period of time. An Executive Programs representative will be happy to help you select the appropriate program for your current level of responsibility.


Program Dates
There are currently no classes scheduled. Please contact us to register your interest.