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ISBM Working Papers 1996

This page can be accessed only by ISBM member firms who have previously assigned user names and passwords. It is the entry to a searchable data base of about 200 working papers. Full text of most papers is also available.

ISBM Working Papers 1996

Our online research database contains working papers supported by the ISBM. They are available as Adobe Acrobat documents. Best viewed with Acrobat Reader 5.05 or higher.


23-1996 Praveen K. Soni, David T. Wilson, and Michael O'Keeffe, "Beyond Customer Satisfaction: Customer Commitment."
22-1996 Sharmila C. Chatterjee, "Management Generated Leads: Panacea for Enhancing Sales Force Productivity?"
21-1996 Bob Donath, "Transforming Marketing for the Information Age."
20-1996 Bob Donath, "Global Marketing Management-Plus."
19-1996 Alexander J. Campbell and David T, Wilson, "Competing More Effectively Through Value-Creating Networks."
18-1996 Wayne DeSarbo, "Combinatorial Optimization Approaches to Normative Market Segmentation: An Application to Industrial Market Segmentation."
17-1996 Pamela Morrison, "Testing a Framework for the Adoption of Technological Innovations by Organizations and the Role of Leading Edge Users."
16-1996 Marnik Dekimpe, Pierre Francois, Srinath Gopalakrishna, Gary Lilien, and Christophe Van den Bulte, "Generalizing About Trade Show Effectiveness A Cross-National Comparison."
15-1996 Sharmila Chatterjee, "Bottleneck in the Implementation of Direct Marketing in the Industrial Context: Paradoxical Behaviour of Salespeople?"
14-1996 Claudius Koldau, "Meanings of Cross-Cultural Differences in Establishing Relationships in Japanese-American Business Negotiations."
13-1996 Kevin L. Webb and Nicholas M. Didow, "Understanding Hybrid Channel Conflict: Toward a Conceptual Model and Research Propositions."
12-1996 Eunsang Yoon and Braxton Hinchey, "An Exploratory Analysis of Interface Management and Innovation-Market Performance."
11-1996 Joshua B. Levy and Eunsang Yoon, "Methods of Country Risk Assessment for International Market-Entry Decision."
10-1996 Abbie Griffin and Edward McDonough, "The Impact of Organizational Tools on New Product Development Efficiency and Effectiveness."
9-1996 Abbie Griffin, "The Impact of Engineering Design Tools on New Product Development Efficiency and Effectiveness."
8-1996 Bob Donath,"Marketing Intangibles in Business Marketing: Harnessing Communications and Channel Strategies to Promote Stronger Customer Relations."
7-1996 Douglas W. LaBahn, "Advertiser Perceptions of Fair Compensation, Confidentiality and Rapport: The Influence of Advertising Agency Cooperativeness and Diligence."
6-1996 Christophe Van den Bulte and Gary L. Lilien, "Macro-Level Diffusion Models Underestimate Market Size and Overestimate Imitation Effects."
5-1996 James A. Narus and James C. Anderson, "Situationally-Adaptive Channels."
4-1996 Daniel C. Bello, Shirish P. Dant, and Ritu Lohtia, "Collaborative Relationships for Product Development: The Role of Strategic Issues, Production Costs, and Transaction Costs in Hybrid Governance."
3-1996 Ravindranath Madhavan and Rajiv Grover, "From Embedded Knowledge to Embodied Knowledge: New Product Development as Knowledge Management."
2-1996 Robert C. McMurrian and Elizabeth J. Wilson, "Dimensions of Supplier Value-Added Customer Service in Organizational Buying."
1-1996 James A. Dearden, Gary L. Lilien, and Eunsang Yoon, "Capacity Competition in Non-Differentiated Oligopolistic Markets." Replaced by 12-1997 .

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