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Distribution & Customer Service Benchmarking Consortium

Companies significantly invest in the order-to-cash process from information support systems to physical infrastructure to dedicated customer service organizations. The mission of the Distribution and Customer Service Benchmarking Consortium is to measure, study, analyze, and compare operational, tactical, and strategic processes to improve customer relationships and order management. Members, faculty affiliates, and industry consultants explore a variety of topics ranging from order placement technology to perfect order measurement to create value for their organization and trading partners.

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Jun 11, 2013 12:55 PM to
Jun 12, 2013 12:55 PM


Smeal College of Business, University Park, PA

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