Distribution & Customer Service Benchmarking Consortium
Companies significantly invest in the order-to-cash process from information support systems to physical infrastructure to dedicated customer service organizations. The mission of the Distribution and Customer Service Benchmarking Consortium is to measure, study, analyze, and compare operational, tactical, and strategic processes to improve customer relationships and order management. Members, faculty affiliates, and industry consultants explore a variety of topics ranging from order placement technology to perfect order measurement to create value for their organization and trading partners.
Date: June 11-12, 2013
Location: University Park, PA
For more information about the Customer Service Benchmarking Consortium firstname.lastname@example.org