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Distribution & Customer Service Benchmarking Consortium

The Center for Supply Chain Research Distribution and Customer Service Benchmarking Consortium description, current members, upcoming meetings, member area.

Companies significantly invest in the order-to-cash process from information support systems to physical infrastructure to dedicated customer service organizations. The mission of the Distribution and Customer Service Benchmarking Consortium is to measure, study, analyze, and compare operational, tactical, and strategic processes to improve customer relationships and order management. Members, faculty affiliates, and industry consultants explore a variety of topics ranging from order placement technology to perfect order measurement to create value for their organization and trading partners.

Upcoming Meeting

Date: TBD
Host: TBD
Location: TBD

Member Area

Current Members

GlaxoSmithKline
Johns Hopkins
National Gypsum
Pfizer Pharmaceutical

For more information about the Customer Service Benchmarking Consortium cscr@smeal.psu.edu