Companies significantly invest in the order-to-cash process from information support systems to physical infrastructure to dedicated customer service organizations. The mission of the Customer Service Benchmarking Consortium is to measure, study, analyze, and compare operational, tactical, and strategic processes to improve customer relationships and order management. Members, faculty affiliates, and industry consultants explore a variety of topics ranging from order placement technology to perfect order measurement to create value for their organization and trading partners.

Date: June 6 - 7, 2012
Host: Lafarge Gypsum
Location: Kansas City, MO

For more information about the Customer Service Benchmarking Consortium cscr@smeal.psu.edu