Customer Service Benchmarking Consortium
The Center for Supply Chain Research Customer Service Benchmarking Consortium description, current members, upcoming meetings, member area.
Customer Service Benchmarking Consortium
Companies significantly invest in the order-to-cash process from information support systems to physical infrastructure to dedicated customer service organizations. The mission of the Customer Service Benchmarking Consortium is to measure, study, analyze, and compare operational, tactical, and strategic processes to improve customer relationships and order management. Members, faculty affiliates, and industry consultants explore a variety of topics ranging from order placement technology to perfect order measurement to create value for their organization and trading partners.
Upcoming Meeting
Date: October 20 - 21, 2009
Host: National Starch
Location: Indianapolis, IN
Representative Meeting Topics
Member Area
Current Members
Becton Dickinson
Compass Mineral
Englert, Inc.
GlaxoSmithKline
Hershey Company
Johnson & Johnson
Kraft
Lafarge Gypsum
National Gypsum
National Starch
Wyeth Pharmaceuticals
For more information about the Customer Service Benchmarking Consortium cscr@smeal.psu.edu
