Customer Service Benchmarking Consortium
The Center for Supply Chain Research Customer Service Benchmarking Consortium description, current members, upcoming meetings, member area.
Customer Service Benchmarking Consortium
Companies significantly invest in the order-to-cash process from information support systems to physical infrastructure to dedicated customer service organizations. The mission of the Customer Service Benchmarking Consortium is to measure, study, analyze, and compare operational, tactical, and strategic processes to improve customer relationships and order management. Members, faculty affiliates, and industry consultants explore a variety of topics ranging from order placement technology to perfect order measurement to create value for their organization and trading partners.
Upcoming Meeting
Date: October 21-22, 2008
Host: CSCR
Location: University Park, PA
Representative Meeting Topics
Member Area
Current Members
Becton Dickinson
GlaxoSmithKline
Johnson & Johnson
Kraft
National Gypsum
sanofi-aventis Pharmaceuticals
Wyeth Pharmaceuticals
For more information about the Customer Service Benchmarking Consortium cscr@smeal.psu.edu
