Customer Service Benchmarking Consortium
Companies significantly invest in the order-to-cash process from information support systems to physical infrastructure to dedicated customer service organizations. The mission of the Customer Service Benchmarking Consortium is to measure, study, analyze, and compare operational, tactical, and strategic processes to improve customer relationships and order management. Members, faculty affiliates, and industry consultants explore a variety of topics ranging from order placement technology to perfect order measurement to create value for their organization and trading partners.
Upcoming Meeting
Date: TBD
Host: TBD
Location: TBD
Current Members
Becton Dickinson
Covance Research Products
GlaxoSmithKline
John Hopkins
Kraft Foods
Lafarge Gypsum
National Gypsum
Pfizer Pharmaceutical
For more information about the Customer Service Benchmarking Consortium cscr@smeal.psu.edu
